The software comes with a manual explaining the most important features through individual chapters: data import, run annotation, user interface, efficiency correction, genormPLUS, quality control, inter run calibration, copy number variant analysis, statistics, global mean normalization. There is also a quick guide that describes how quantitative PCR data can be imported and analyzed in qbasePLUS.
A dedicated section is available explaining how to prepare qbasePLUS import files from your qPCR instrument software, along with example files for most of the currently available software programs.
If you have specific questions, the Frequently Asked Questions (FAQ) section is most probably the right place to look for answers.
Biogazelle also organizes webinars on a regular basis, covering different topics and highly valued by the attendees.
If the above support channels do not give you an adequate answer, you can get personal support from Biogazelle by completing a support request form. Support requests from users with a premium license will be dealt with at highest priority and full attention.