Different levels of support (manuals, FAQs, support tickets, ...) are offered after login to your private MyBiogazelle account.

The level of support and the response time depend on your qbase+ license type.

1. First line support is offered through comprehensive manuals and FAQs about the use and functionalities of qbase+. Manuals available in your MyBiogazelle account.
2. Basic interactive webinars about the basic features of qbase+ are scheduled on a regular basis 
3. Advanced webinars on specific topics are scheduled every month 
4. IT related support tickets (e.g. questions about installation, software errors, ...) 
5. qbase+ application support tickets (e.g. where can I set a threshold for PCR replicate variability, where can I find the reference gene expression stability, ...) 
6. PCR workflow related questions 

Companies or research institutes using qPCR on a regular basis may get the support they need by entering a Biogazelle qPCR mentorship program. Such a program is fit to the needs of the customer and depends on the number of qPCR users, the duration of the mentorship, and other factors.

Example of a qPCR mentorship for 3 years

• qbase+ group license for 12 users (2 concurrent users)
• 2-day qPCR course on location (organized once a year to continue training of new employees)
• 2 lunch seminars a year (to keep good qPCR practices alive)
• 4 hours of qPCR consultancy a year